We do seem to be having some website issues converting points into subs. The good news is I can do this manually. If you want to open a ticket or PM me directly on the forums with how many tokens you want turned into which subscriptions (gold or platinum) I will then remove points and add the subs to your in game account manually. Hopefully this issue will be fixed soon.
Feel free to message me in-game, on the forums, or on Discord with any questions or concerns you may have.