1) P O W E R, apparently I gave access to ronald and ronald did some stuff a year ago which got him banned so my char got banned aswell.
6) Be honest! Respect goes a long way. If it doesn't help you get unbanned, at least it will foster a good relationship going forward.
Additional info; I have spoken with Ronald today, he said he was involved with selling gold back then so all his chars got banned and my char got banned there aswell.