Have you tried other browsers?
Can you post a screenshot of what it shows/tells you when you try? Most support requests need more info then just "it dun work".
https://snag.gy/ is one of the quickest ways to get a screenshot uploaded...Litterally, hit print screen (or alt print screen for just that one window) and then CTRL V in the window..copy url and bam share it.
Clue Help:
Equip/cryptic /Anagram / Hard Dig locations / Sets [img]https://snipboard.io/n4Bz9b.jpg[/img]